ENSupport — Kenotex
Welcome to Kenotex support. Kenotex is an independent productivity app published by Kai XU. If you need help with the App, found a bug, or have a question about your subscription, you are in the right place.
1. Contact
Developer: Kai XU
Support email: [email protected]
Response time: usually within 2 business days. Indie-developer best-effort; please be patient.
When you write to us, including the following details will help us help you faster:
- Your device model and OS version (e.g., iPhone 15 Pro on iOS 26.2 / MacBook Air M2 on macOS 26.1).
- The Kenotex version (visible at the bottom of Settings inside the App).
- A clear description of what happened, what you expected, and what you saw instead.
- If relevant, a screenshot or screen recording.
2. Frequently Asked Questions
What is Kenotex?
Kenotex is a productivity app for iOS 26+ and macOS 26+ that combines a Notion-style block canvas ("Omni Input"), todos with categories and recurrence, a calendar, habit check-ins, and 29 visual themes. It syncs through your private iCloud account so your data stays under your Apple ID.
What devices and OS versions are required?
Kenotex requires iOS 26.0 or later on iPhone / iPad, or macOS 26.0 (Tahoe) or later on Apple silicon and Intel Macs. Earlier versions of iOS / macOS are not supported.
How does iCloud sync work?
If you turn on iCloud sync in Settings → iCloud, your todos, events, drafts, themes, and other settings are synchronized between your devices using Apple's private CloudKit database (tied to your Apple ID). The data is encrypted in transit and at rest under your Apple ID; we, as the developer, cannot read it.
Sync is opt-in. You can disable it at any time. Disabling sync removes the App's per-device push registration but does not delete your iCloud copy — to remove the iCloud copy, go to System Settings → Apple ID → iCloud → Manage Account Storage.
My data isn't syncing between devices. What should I check?
- Both devices are signed in to the same Apple ID and have iCloud Drive enabled.
- Both devices have a working internet connection.
- Kenotex's iCloud toggle is ON in Settings → iCloud on both devices.
- Try tapping Sync Now in Settings to force a sync attempt.
- If a peer device just deleted a shelf or item, give it ~10 seconds for the change to propagate.
If sync still does not work after these steps, email us with your devices' OS versions and the App version.
What is Kenotex Pro? What does it unlock?
Kenotex Pro is an optional subscription that unlocks three features:
- Unlimited AI parsing in Omni Input. (Free tier is limited to 6 parses per day, reset daily.)
- Auto-parse mode: blocks are parsed automatically as you type. Free tier requires you to press the Parse button manually.
- Paper / Paper Ink themes: literary-style themes with bundled serif fonts.
Pricing: $2.99 / month or $29.99 / year (≈16% off vs monthly), or the local equivalent shown by the App Store in your region. Payment is charged to your Apple ID. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not by us:
- In the App: Settings → Subscription → Manage Subscription (opens Apple's subscription page).
- On iOS: System Settings → [Your Name] → Subscriptions.
- On macOS: System Settings → [Your Name] → Media & Purchases → Manage.
Cancelling stops the next renewal. You retain Pro access until the end of the current paid period.
How do I restore a previous purchase on a new device?
Open Kenotex, go to Settings → Subscription, and tap Restore Purchases. As long as the new device is signed in to the same Apple ID that originally purchased Pro, your entitlement will be restored within a few seconds.
If "Restore Purchases" reports nothing was found, please verify you are signed in to the correct Apple ID under System Settings → [Your Name] → Media & Purchases.
I want a refund.
Refunds for App Store purchases are handled directly by Apple. Please visit reportaproblem.apple.com, sign in with your Apple ID, find the Kenotex transaction, and follow Apple's refund flow. We do not have the ability to issue refunds.
I'm hitting the free-tier daily parse limit ("Daily quota exceeded"). When does it reset?
The free tier allows 6 AI parses per day, counted server-side. The counter resets at a fixed UTC time each day; the exact reset time is shown in the App when you hit the limit. To remove the limit, upgrade to Kenotex Pro.
The AI parse returned a strange or wrong result.
The AI parser is best-effort and depends on the underlying language model. If a particular input consistently produces a wrong result, please email us a copy of the input text (with anything sensitive redacted) and a screenshot of the result. This helps us improve the parser's prompt over time.
Notifications aren't firing on time.
- Confirm notification permission is granted: System Settings → Notifications → Kenotex → Allow Notifications.
- If you're on iOS Focus mode or macOS Do Not Disturb, Time Sensitive notifications must be allowed for Kenotex.
- Check that the reminder is scheduled in the future (past-due reminders never fire).
- For recurring todos, only the parent task holds the reminder by design — the child instances inherit it.
Apple Calendar / Reminders integration isn't working.
Kenotex requests read-only access to your Apple Calendar so that system events appear on Kenotex's calendar view. Go to System Settings → Privacy & Security → Calendars and make sure Kenotex is enabled. If the toggle is missing or won't stick, restart your device and try again, then email us if the issue persists.
Please do not uninstall the App to "reset" permissions. Deleting Kenotex on iOS also erases the local database. If iCloud sync is off, that data cannot be recovered.
I deleted my todos / events by accident. Can I recover them?
If iCloud sync is enabled and the data has not yet been deleted on every device, the next sync from another device may bring it back. There is no "trash" or undo history beyond that. We recommend turning on iCloud sync to keep at least a second copy of your data.
How do I export my data?
Kenotex does not currently support a one-click export. If you need a copy of your data for migration or backup, please email support and we'll help.
Is Kenotex available in other languages?
The App is fully localized in English and Simplified Chinese. You can switch the language inside the App's Settings independently of the system language.
How do I report a bug or suggest a feature?
Email [email protected] with the subject prefix [Bug] or [Feature]. Bug reports including the steps to reproduce, expected vs actual behavior, and device / OS / App version are most useful.
3. Privacy & Terms
- Privacy Policy: kenxcomp.com/kenotex/legal/privacy.html
- Terms of Service: kenxcomp.com/kenotex/legal/terms.html
4. Subscription Terms Summary
- Products:
kenotex.pro.monthly($2.99 / month) andkenotex.pro.annual($29.99 / year). Prices may vary by region; the App Store displays the local price before you confirm. - Payment is charged to your Apple ID at confirmation of purchase.
- Subscriptions auto-renew at the same price unless you turn off auto-renew at least 24 hours before the end of the current period.
- You can manage and cancel subscriptions in your App Store account settings.
- Family Sharing is currently not enabled — each Apple ID purchases independently.
中文支持 — Kenotex
欢迎使用 Kenotex 支持页面。Kenotex 是由 Kai XU 作为独立开发者发布的效率应用。如果您在使用过程中遇到问题、发现 Bug,或对订阅有疑问,这里是您可以寻求帮助的地方。
1. 联系方式
给我们写信时,提供以下信息可以帮助我们更快定位问题:
- 您的设备型号与系统版本(例如:iPhone 15 Pro / iOS 26.2,MacBook Air M2 / macOS 26.1)。
- Kenotex 版本号(应用内设置页底部可见)。
- 清晰描述:做了什么操作、期望看到什么、实际看到什么。
- 如有可能,附上截图或屏幕录像。
2. 常见问题
Kenotex 是什么?
Kenotex 是一款面向 iOS 26+ 与 macOS 26+ 的效率应用,集成了 Notion 风格的块编辑画布(Omni Input)、带分类与重复规则的待办、日历、习惯打卡,以及 29 套主题。数据通过您的私有 iCloud 数据库同步,完全归属您的 Apple ID。
需要什么设备和系统版本?
Kenotex 需要 iPhone / iPad 运行 iOS 26.0 或更高版本,或 Apple 芯片与 Intel Mac 运行 macOS 26.0(Tahoe)或更高版本。不支持更早的 iOS / macOS 版本。
iCloud 同步如何工作?
开启 设置 → iCloud 中的同步开关后,您的待办、事件、草稿、主题、设置等数据会通过 Apple 私有 CloudKit 数据库(绑定您的 Apple ID)在您的设备之间同步。数据在传输和存储过程中都由 Apple ID 加密保护;作为开发者,我们无法读取其内容。
同步默认关闭,可随时开启或关闭。关闭同步会移除本机的推送注册,但不会删除 iCloud 上的数据 —— 如需删除 iCloud 上的副本,请前往系统设置 → Apple ID → iCloud → 管理账户储存空间。
数据没有在多台设备之间同步,该怎么办?
- 确认所有设备登录的是同一个 Apple ID,并开启了 iCloud Drive。
- 确认所有设备网络畅通。
- 在所有设备的 设置 → iCloud 中确认 Kenotex 的 iCloud 开关已打开。
- 在设置页点击立即同步触发一次同步。
- 如果另一台设备刚刚删除了书架或条目,请稍等约 10 秒等变更传播。
如果以上步骤后仍未同步,请通过邮件告知我们设备的系统版本与应用版本。
Kenotex Pro 是什么?能解锁哪些功能?
Kenotex Pro 是可选订阅,解锁以下三项功能:
- 无限次 AI 解析:在 Omni Input 中无限次调用 AI 解析。(免费用户每天 6 次,每日重置。)
- 自动解析模式:边输入边自动解析。免费用户需手动点击"Parse"按钮触发。
- Paper / Paper Ink 主题:文学风格主题,内置衬线字体。
定价:每月 $2.99 或每年 $29.99(相对月付约省 16%),或您所在地区 App Store 显示的等值价格。订阅费用从您的 Apple ID 扣款。订阅会自动续订,除非您在当前订阅周期结束前至少 24 小时取消。
如何管理或取消订阅?
订阅由 Apple 而非我们管理:
- 应用内:设置 → 订阅 → 管理订阅(打开 Apple 订阅管理页)。
- iOS:系统设置 → [您的姓名] → 订阅。
- macOS:系统设置 → [您的姓名] → 媒体与购买项目 → 管理。
取消订阅会停止下一次续订。在当前已付费周期结束前,您仍享有 Pro 权益。
在新设备上如何恢复购买?
打开 Kenotex,前往设置 → 订阅,点击恢复购买。只要新设备登录的是您当初购买 Pro 时使用的同一个 Apple ID,几秒内权益就会恢复。
如果"恢复购买"提示未找到任何项目,请确认您在系统设置 → [您的姓名] → 媒体与购买项目中登录的是正确的 Apple ID。
我要申请退款。
App Store 内购的退款由 Apple 直接处理。请前往 reportaproblem.apple.com,使用您的 Apple ID 登录,找到 Kenotex 的交易记录,按 Apple 的退款流程操作即可。我们无权直接发起退款。
免费版的每日解析额度用完了("Daily quota exceeded"),什么时候重置?
免费版每天提供 6 次 AI 解析,由服务器统计。计数器每日按固定的 UTC 时间重置;具体重置时间在您达到上限时会在应用内显示。如需移除此限制,可升级 Kenotex Pro。
AI 解析返回了奇怪或错误的结果。
AI 解析尽力而为,效果依赖底层语言模型。如果某条特定输入持续返回错误结果,请通过邮件发给我们原始输入(可遮蔽敏感内容)和结果截图,这能帮助我们持续优化解析的提示词。
通知不按时响。
- 确认通知权限已授予:系统设置 → 通知 → Kenotex → 允许通知。
- 如果您开启了 iOS 专注模式或 macOS 勿扰模式,请确保 Kenotex 被允许发送时效性通知(Time Sensitive)。
- 确认提醒时间在未来(已过期的提醒不会触发)。
- 对于循环待办,默认仅由父任务持有提醒,子实例继承自父任务。
Apple 日历 / 提醒事项集成不工作。
Kenotex 会请求 Apple 日历的只读权限,以便在日历视图中显示系统事件。请前往系统设置 → 隐私与安全性 → 日历,确认 Kenotex 已开启。如果开关缺失或反复失效,先重启设备再试;如问题仍在,请发邮件联系我们。
请不要通过卸载重装应用来"重置"权限。在 iOS 上删除 Kenotex 会同时清空本地数据库,如果未开启 iCloud 同步,这些数据无法恢复。
我不小心删除了待办 / 事件,可以恢复吗?
如果开启了 iCloud 同步,且其他设备尚未同步到删除事件,下次从其他设备同步可能会把数据带回。除此之外,目前没有"回收站"或撤销历史。建议开启 iCloud 同步,至少留有一份云端副本。
如何导出我的数据?
Kenotex 目前不支持一键导出。如果您需要数据副本用于迁移或备份,请通过邮件联系我们,我们会协助处理。
Kenotex 支持其他语言吗?
本应用完整本地化为英文与简体中文。可在应用内设置中独立切换语言,不依赖系统语言。
如何提交 Bug 或建议?
邮件发送至 [email protected],主题前缀 [Bug] 或 [Feature]。Bug 报告包含复现步骤、期望表现 vs 实际表现、设备 / 系统 / 应用版本时最有用。
3. 隐私与条款
4. 订阅条款摘要
- 产品:
kenotex.pro.monthly(每月 $2.99)和kenotex.pro.annual(每年 $29.99)。价格因地区不同;在您确认购买前 App Store 会显示本地价格。 - 购买确认时由您的 Apple ID 扣款。
- 订阅会按相同价格自动续订,除非您在当前周期结束前至少 24 小时关闭自动续订。
- 您可以在 App Store 账户设置中管理和取消订阅。
- 家庭共享当前未启用 —— 每个 Apple ID 需独立购买。